The Minister of Communications and Digital Economy, Isa Pantami has ordered the Nigerian Communications Commission, NCC to immediately ensure that issues regarding automatic voicemails are addressed on all existing phone lines in the country.

Isah Pantami
Isa Pantami, Minister of Communications and Digital Economy

Pantami in a statement said his attention is drawn to the latest trend of financial exploitation by Mobile Network Operators, MNOs in the country through the automatic activation of the Voicemail Service on their platforms.

The Minister explained that based on the recent reports reaching his office, the practice has gained momentum in recent times, adding that voicemail service should be accessed at the discretion of the subscriber and not by default.

Pantami described the act as worrisome and unacceptable, that telecoms subscribers suffer financial charges, for a service they are compelled to use by default.

According to him, Voicemail is not a popular service among mobile phone users in Nigeria, coupled with the language challenge among rural dwellers, who mostly do not understand the language deployed by these networks.