The Federal Competition and Consumer Protection Commission, FCCPC, has said that electricity has again topped its 2021 consumer related complaints chart just like in 2020 stating that its joint committee tackling violation of consumer rights in the money lending industry will shut down illegal businesses at the commencement of its enforcement.
Chief executive officer of the Commission, Babatunde Irukera, said
banking related complaints were second on the chart.
He explained that aviation and telecommunication related complaints
followed the chart, adding that the commission received and completed
the processes of no fewer than 32,000 consumer related complaints in
2021, adding that 80 per cent of complaints were resolved.
He added that the joint committee tackling violation of consumer rights
in the money lending industry will shut down illegal businesses at the
commencement of its enforcement.
The joint committee is made up of representatives from FCCPC, the
Central Bank of Nigeria, CBN, and the Economic and Financial Crimes
Commission, EFCC.
Other agencies involved in the committee are the National Information
Technology Development Agency, NITDA, and the National Human
Rights Commission, NHRC.
Irukera said that committee would also be writing interim regulations
which money lending companies must comply with.
